InselAir is only flying within the Dutch Caribbean.
As a direct result of the continued grounding of a part of its fleet by the Aruban Civil Aviation Authorities since January 26, Curaçao-based InselAir says it has no choice but to temporarily suspend flights to all destinations outside of the Dutch Caribbean effective Wednesday, March 8.
International flights are temporarily suspended.
The measure includes service to Barquisimeto, Caracas, Georgetown, Haiti, Kingston, Las Piedras, Manaus, Medellin, Miami, Paramaribo, Port of Spain and Santo Domingo. Inter-island services to Aruba, Bonaire, and St. Maarten will remain in place. As soon as aircraft become available again, the carrier will look into re-launching some of its routes. In this case, passengers will be informed accordingly. Management expects to return to regular operations again by June of this year.
Passengers are being protected or refunded.
Passengers who are in possession of a ticket purchased via an InselAir ticket office or online via fly-inselair.com, will be granted a full refund, and will be contacted by the Customer Relations Department. Passengers who have purchased a ticket via a travel agent are strongly advised to contact their travel agent to have the refund processed.
Passengers who have already started their journey will be transferred to another airline and will be informed accordingly.
How can passengers contact InselAir?
The InselAir Customer Relations Team will use the contact details that passengers have provided upon their reservation/booking. Travel agents will also be informed by InselAir.
In case passengers did not provide personal contact details upon their reservation/booking, it is advised to contact InselAir via +599 9 737 0444 (Monday through Friday 7AM – 8PM and Saturday through Sunday 8AM – 8PM, UTC/GMT-4 local time) or via email@example.com.
InselAir regrets that it is forced to take these measures and sincerely apologizes for the inconvenience caused. InselAir’s teams will do their utmost to inform and support the affected passengers.
(Source: Curacao Chronicle)